They take your money immediately without having the items in stock. CARiD is the con(artist). Check if Carid.com is legit or scam. I was told that I had to make a video of it not working to proof to them that it does not work, in order to return it. Recommend you do not do business with this company. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. I went the easy route first: Chat. Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. And I saw that CarID price matched. Years in Business: 14. Business Started: 7/1/2008. I ordered them in early May. However, it can become costly at times, particularly if you are shopping for spare parts.That is when CarID enters the picture. Well, of course, they did not ship. I rushed through paypal and ended up not noticing $11 for shipping, I still had the chat session open and asked him quickly to cancel the order. Do yourself a favor buy from reputable company. A common complaint we must mention in this Card.com review is that the company can have delays with their shipments. Product shipped 2 working days after date to be delivered. Free shipping? Wheels did not fit and was sent lug nuts instead of lug bolts. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. STAY AWAY!!! Very bad experience. I would not recommend this company. REI had a labor day sale going on. Worst customer service experience I have ever had. You get to talk to too many poeple. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. Their live chat on their website is horrible, I got cut off tree times. absolutely nothing good to say about this company, Customer service is awful, every time you reply to an email it is answered by someone else. The same thing happened to me as well. Never again will I order anything from this place. He told me the same wheels were available in 2010 with a -24 offset. DO NOT ORDER FROM THEM. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. FacebookGoogle+YoutubeMyCARiD. Nope, not included! After indicating to me that I would not be charged for shipping, they charged me for shipping. It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. Refuse to issue me a refund. I ordered rain deflectors for my bmw x5, and they wouldn't . I HAVE BEEN LIED AND ROBBED FROM ALL UPS/CARID/HIGHWAY PRODUCTS. Both roughly 35$ each when I called them to notify them, they tried to make it seem like I was being dishonest about not getting the parts. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. No problem. Bought a Dodge body kit. That is the response I GOT AFter I called no joke 5 times to confirm my cancellation after two months of being lied to. They still have the product showing as available to be delived in 3weeks on there website. You sold me rims that I cant use then charged me $100 to take them back. Site Reputation. So now we wait again for this specific lug tool to finish the tires. I'm looking at getting new headlights and some other things. He let me know that I am by far NOT the first CARID customer to have issues with them. Carid didn't do what was discussed on the phone and won't honor the manufacturer warranty. Delivery was 4 days late. None of them were helpful. I came to you to buy rims, not dick around with runout measurements. They will stonewall you once they get your money. As on today, August 11th, I still have not received my refund. If they make a mistake they won't take responsibility for it. I got a notification that the shipping date would be June 21. Not lying, their were roosters crowing and dogs barking in background. RockAuto Reviews. Edit: will scam you hard on gift cards too. Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. The pieces that were missing were the pieces that you would see the most while in the car. -Today (Nov. 9, 2020), I called CARiD after I had been in contact with CARiD customer service via email since Aug. 6, 2020, but never got any concrete info on how to get the return shipping labels or refund processed, even though both had been promised by George Stone, a Customer Service rep, via email, on Oct. 29, 2020. Was told as a consumer its my responsibility to read and know the terms and agreements and to find them on the website. EX. Apparently theres nothing they can do. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturers instructions, I found the Megan system lowed the front approximately 1-1/8. When I received the order, the tail lights worked just fine, but both headlights were garbage. I just want what I paid for. They will not even get a star rating. This is now past the allowable return policy. THEY LIED. I will gladly help. I ordered a Single Door Underbody Tool Box to be delivered to my shop. Customer service is absolutely horrible and I was talking to someone who could barely speak English. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. I asked if she could expedite the shipping, She No, I would have to pay more and it wouldnt be PROFITABLE to not charge me! if i could give them negative stars i would. I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. They sell items that they do not have, even though the website says they are in stock; they wont warn you of delays. Now i have to pay shipping fees and my full return will not even be refunded. and got 2 pcs. Dont use this company and now i find out i can get the parts for much cheaper else where. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. THEY DONT EVEN WORK! I called CARID. My guess is that some of you are already thinking, Oh no! A representative of Megan told me that the coil overs manufactured for my vehicle would lower it approx. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. The new part they sent started rattling right away. The wheels did not fit, would not clear my front brake calipers. CARiD is, by far, the worst company to deal withI ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sentthey sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refundwell, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right partthey are pretty much stealing my money..they have my money and I have no part for my truck.this is the worst company to deal with, the customer service representatives are rude and disrespectfulI am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refunddo not order anything from this companyrealtruck.com is way better, I highly recommend realtruck over CARiD. Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. I would not buy anything from them ever again. there excuse is the shipping times are just a estimate. Also please note the parts delivered by CARiD.com had the correct stamped part number and sticker. They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug. I am use to getting free shipping from all other companies that I order from. Find out that they charged me shipping for spending over 200 dollars. Mind you the items were backordered so nothing was in process. Ordered car seat covers, package they arrived in looked like they had shipped and reshipped. Are you kidding me??? I contacted Customer Service and sent images of the installation. This company sucks. Will not accept a return. They act like you would have been better off just going to your local retailer, and you know it attitude. Customer service refused to exchange, and told me Id have to pay for a call tag. They can't get an order right on the first try. If you want to get screwed, shop at CARiD. support@carid.com I bought a car product from them and after my master mechanic (certified) tried to install it, it did not work. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. The order wasnt delivered as promised. LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! Wow! Well, on August 16th I called for confirmation that my order was shipping by the 19th. CARiD refused to pay for their mistake. The wheels were defective. I dont recommend this place at all. Justin was a mono-tone prick to me. They try to hold on to your money as long as they can! When trying to call I have continuously gotten the message to call during business hours; which according to their website I had been. Im totally satisfied with the service Ive received so far. My first agent was Kathy. Then he came back with, Jena Rademan 805304:12 PM That might work for yoga pants, but not car engines. Obviously there is a problem with their software. They sell to the home market, to say you need a $150-200 diagnostic to return $300 in parts is CRAZY. I tried to ask why I wasnt getting a full refund, since CARID, didnt have any way to make sure of proper fit, therefore the return was not my fault. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. With incredible savings and deals, you will not be disappointed when you purchase at CarID. I would avoid buying anything from these guys unless you dont value your hard earned money! Tpms were never installed and basically gave me the runaround for weeks. Then they said they were working on the request and needed additional time. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. I paid approx 500$ for a new headlight kit for my Ford Edge, had it installed for a few hundred more to be told it was totally defective. They said the new ETA was now the end of September. I asked about the rest of my shipment and they blamed UPS for a shipping error. It took me calling them and speaking to a Rep to submit the form for me! Awful!! I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, We deal with credit card companies all the time, Absolutely HORRIBLE company. Once I realized this, I cancelled my order within a matter of minutes. Got message that delivery would be on 6/24. Is CARiD a reliable and safe website today? They are a bunch of liars and will tell you anything. . Will never order from them again. What a joke!! It Took 13 Days To Process My Return! I did not receive even a partial refund. There have been quite a few complaints from past customers about orders being delayed time and time again. CARids website noted that that system would lower a vehicle between 0 to -3. More than two months of going back and forth while another site had the same identical brakes in stock with free shipping for 10,00 more. Customer Service 3 A Review Of CARiD.com - Is CARiD Legit? So they price matched and everything was fine. Right. and I needed to decide whether or not I wanted to wait again or choose a new item. i would not recommend ordering anything over a $100 item, it is worth paying more to have a physical store ship it in, in case anything goes wrong. Costs me $700 in labor due their mistake. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. Parts dont fit. Now my Christmas gift now has an estimated ship date of January 13. Said they will order from another warehouse to be shipped in 2 more days. But CARiD offers more than just repair parts. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. Customer ReviewsSubmitted on CARiD.com. No exchange. I highly recommend that you stay away . Future buyers, saver yourself the headache and time. When I sent them photos. Items I ordered from china thru ebay dont take this long. The same day, I ordered a the same brake set from another website. Maybe after the 100th call they finally understood that they headlight assemblys are out of the car and I cannot send these. I JUST WANT MY MONEY BACK!!!!!!! Then its a fight to get it returned..Nvere but from these cheap China sources. . Would have never gotten my money if it was through CARid. Wow! Bad service. Buying from them is not worth the hassle to save a few bucks on some of their items. Total Bad Humans work here!!! Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. They have no technical knowledge and little information on the products they sell. Refund was fast but I will never do business again with this company. They tell me that I have the correct ones. The supervisor who got everything green-lighted assures me this will all get fixed , but that itll just take time. THIS COMPANY IS A SCAM! I ordered a set of wheels that were manufactured by Variant and sold by CARiD/com. Product shipped 2 working days after date to be delivered. I've been shopping from CarID for about 5 years now, they're legit. Now I know I was ripped off by them. Ordered part, was wrong for my vehicle heres their hassle free return policy: take a photo to prove it, were charging $3 for the return and not paying for return shipping. I waited another week still heard nothing I called them back and asked for a refund since they were having such difficulty getting the parts out to me, of course they couldnt do that because their investigation wasnt complete so I called back and told them since they were having difficulty and they refused to just refund me my money on those two parts that I would dispute the charges with my credit card company.. so I did, and my CC company credited me with the funds this probably happened around 3/21 apparently they got the message or maybe their investigations just take a month long to complete because this morning 4/2 at 4am I received and email saying my parts have been shipped HAHAH I found that very funny that they would even ship the parts. I sent them to George Stone and Elisa Piccini as early as Sept. 9, 2020, then again on Oct. 27, 2020, and again today, Nov. 9, 2020. . oem parts, good prices, ships fast sometimes, customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all. Please check your inbox for an email from Mila, our . Overall customer service. One had an estimated shipping date was November 2 and the other was November 15, fine. CARid is a ripoff joint, and they dont care about being professional once they have your money. Said they send never showed up. Shop else where people!! CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. I did not get the correct wheel width for the back tires. Trying to sell items they have no stock of, overall terrible experience. By ground and not air. I made the bad decision to purchase tires and rims from Carid. Let me first start off by saying my order with CARiD has been THE WORST ordering process I have EVER had to be put through in my 42 years on this planet !!! Pete went on to tell me he cant see all the emails from the other customer service reps, which I said was his problem not mine. Ha! Unless you throw away $2200 on great but incorrect parts. I called, discussed with them. Buyer be ware of Global warehouse companies. Well email you tracking information when they ship, ok. These dresses combine the latest fashion trends. Is CarParts com safe and legit? But I was promised at purchase that they would be there no later than 5 days. Still waiting. Reply from Carid. Over one month has elapsed and I have yet to see one penny. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. No, it is not ok! I tried one more time and got Noelle. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. Wonder who will be paying for the rental that I now have to put my customers in? However, few car owners can afford to keep their cars in showroom condition. I eventually got transferred to a supervisor (who Ill name later) who assured me he can get things done. Originally, I purchased a strut kit for my wifes Cadillac Escalade. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. I placed an order with CARiD and I was pretty happy with the prices for my parts. Carid is a scam. CARID IS A SCAM AND AVOID AT ALL COSTS, NOT RECOMMENDED. I cant. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to investigate. Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. Learn More Now . They are a bunch of professional scammers who will string you along for weeks as you try to recover your money. Thank you. 2022 BestLegitReviews.com. I have to give the customer service at Carparts.com a 10/10 **********. Like a man-child who got told by higher-ups to make this happen. He said that hes send me labels for shipping, charge my card an additional $600 (in order to get the new wheels started) and remove the charge once the defective ones were received. Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. I was told to expect pickup in 3 to 4 business days. I cant have my auto on blocks for 6 months. Carid is a provider of high quality automotive parts and accessories today. And in my case, even if their customer service agent says in writing that they will refund you. That whole ordeal, from purchase to refund took months of my time. I Asked for a refund on Aug. 6, 2020 at 3:46pm I asked, Why should I, THE CUSTOMER ever have a need for those measurements. Dont buy from these guys they will not help you if something is wrong. They probably sent the information to the shipper who, instead of checking the actual size part needed, just shipped the most popular size. Ordered a Swing Case for my truck bed. So CARiD refunded my purchase price, only because of Arnotts asking, and let me purchase a kit recommended by Arnott. They removed it immediately because it was clearly not right for the vehicle. Buying a car is one time but maintaining it is forever. Each time, they told me to go F*** myself. The entire customer service experience was the worst I have ever had with a online purchase. PLEASE be aware of their return policy and their rude customer service CHAT agents. Date of experience: January 10, 2023. He said, you cant tell anything from the video. It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, forget it Ill keep the wheels. He went on to say that, you know if those 3 wheels are out of round, you should go by a lotto ticket. Now Im finding out that theyre customer service is NON EXISTENT! It is really important and helpful for us. I was late ONLY due to their shipping delay! Buying and maintaining a car are two different things. How Classy!!!!!!!!!!!!!!!!!!!!!! Just had a run around with carid. But they Would be shipping SOON! BOTH UPS AND HIGHWAY PRODUCTS TOLD ME THEY CANT HELP ME I demanded that in writing since to date, CARiD has not done anything they said they would do. offer no refund or returns. Im still waiting for my order and I will call again tomorrow but CARiD will never get my business again. Thats the manufacturers job, not mine. waste of time and money. unfortunately my car requires staggered wheel sizing. Industry. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. I was sent a brake caliper that did not fit my car. A simple return takes 3 to 4 weeks. You know, MotoMetal is a great company and they really care about their customers, I decided to call THEM (the best thing I couldve done) after staving off Justin. RockAuto is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world. I got everything taken care of, but was being charged 15 dollars to return item. If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. $100 later, I left just as I came. Nothing but double, triple and quadruple talk with no results. The guy was rude about until I found another set I liked. TOTALLY DIFFERENT STYLE! I purchased fenders ($359.45 total) for my brother without reading the reviewsa huge mistake. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. They charged exorbitant shipping for an item that initially never shipped. Although advertised and priced as available they dont actually have the product in stock. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. Literally the worst customer service. Words cannot adequately convey how frustrated I am with these clowns and I urge anyone considering a purchase from CARiD to STAY AWAY! I immediately found SimpleTire online and ordered another set because they promised 3 days shipping and I had a deadline. That screwed the shipper and screwed me. You cant fit a round peg into a square hole. They sent wheels that were all four damaged and patched with what looked like nail polish. The part was obviously painted over ot disguise the defective spot on the tool. They list items in stock which arent. They are crooks selling parts that are whom make them.
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